Processing time: Orders are prepared and shipped after payment confirmation within the following timeframe:
Same business day for all orders placed before noon.
Next business day for orders placed after 12:00 PM.
Pre-shipment checks: All medical instruments are inspected to ensure their integrity and compliance with Health Canada regulations before shipping.
Exceptional delays: In case of stock shortages or recalls, you will be notified by email within 24 hours and offered either a refund or expedited reshipment.
2. Shipping Options and Costs
Canada Standard:
Delivery within 3 to 5 business days.
Flat fee of $14.90 CAD (free for orders over $99.99 CAD).
Canada Express:
Delivery within 1 to 2 business days.
Flat fee of $25.90 CAD (free for orders over $199.99 CAD).
Carriers: We work with UPS, Purolator, and Canada Post to ensure secure delivery.
3. Delivery Timelines
Timelines include both processing and shipping time, but exclude:
Weekends and public holidays.
Delays due to weather conditions or customs inspections (for orders outside Quebec/Ontario).
Real-time tracking: A tracking number will be emailed as soon as the package ships.
4. Packaging Requirements
Strict protocols:
Sterile and sealed packaging for single-use devices.
Shock-resistant materials for fragile instruments.
5. Signature and Security
Signature required: All deliveries require a signature upon receipt.
Insurance included: All parcels are insured against loss or damage during transit.
6. Service Areas
Canada only: We ship to all provinces and territories, except:
Remote areas (e.g., Nunavut, Northern Quebec), where additional fees may apply.
Professional address required: Orders must be delivered to a clinic, care center, or registered medical facility.
